At the Front Office, as in the common areas and outdoors, a safe social distancing of at least one meter is always mandatory.

In order to facilitate social distancing, it is requested only one person at a time enters or exits the hotel.

Handshaking and all gestures involving interpersonal contacts are discouraged.

A 60% min. alcohol-based hand sanitizer gel will be available to guests both at the Front Desk and in all common areas.

The Front Office staff will keep a safe social distance of at least one meter from colleagues and guests and will be equipped with personal protective equipment: they will always wear a mask and optionally gloves as well, if necessary or requested by the guests.

Guests will be required to wear masks in the common areas only when it is not possible to maintain the safety distance of one meter. 

Check-in and check-out

In order to limit the time spent in the Front Office area, all guests will be kindly invited to send their IDs prior to arrival. Should the above not be feasible, IDs will be scanned at the Front Desk during check-in.

In case of groups or families, the tour leader or the head of the family will be asked to act as liaison with the Front Desk for the check-in procedure and all other reception-related needs.

The room keys will be cleaned and sanitized with alcohol before every check-in.

Guests may request the room not be cleaned during their stay or they can express their preferred time for housekeeping.

When clients are escorted to their room, the staff will use the stairs or a different elevator.

The luggage will be delivered to the room or left outside the room’s door, according to the guest’s preferences.

On the day of departure, the luggage can be picked up by the porter from the room or in the corridor, if left outside the room by the guest, depending on the guests’ preferences.

Elevators can be used by more than one person at the time provided that social distancing rules are respected. Social distancing rules can be waived only in case of guests belonging to the same family or guests who share the same room.

The elevators’ operating buttons will be sanitized continuously throughout the day.

Every item provided by La Cocumella to its guests will be sanitized before and after its use.

Guests will be encouraged to park their own cars rather than use valet parking. 

Daily cleaning will be done following the hotel standards by using detergents suitable for the different types of materials treated, in compliance with the instructions for use provided by each manufacturer.

Sanitization will be carried out with a sodium hypochlorite solution diluted to 0.1% or with 70% ethyl alcohol for surfaces that may be damaged by sodium hypochlorite, in compliance with the instructions for use provided by the manufacturers.

The room will be cleaned first and then all surfaces will be sanitized using dry vapor overheated to 180°C,
taking particular care for the objects and items the guests are more likely to touch: telephones, remote controls, pens, handles, bathroom faucets, shower mixers, etc.

A 60% min. alcohol concentration gel for hand hygiene will be made available to guests and hotel staff on every floor.

The cleaning staff will be equipped with the individual protection gear necessary for carrying out the work entrusted to them: gloves, face mask, and hair caps if needed.

The simultaneous presence of several members of the staff in the same guest room will be avoided whenever possible.

During housekeeping, the guests must not be present in the room.

Common areas

The common areas will be continuously aerated and all fabric furnishings will be periodically sanitized.

All washable surfaces such as tables, chairs, handles, elevator push-button panels, reception and concierge desks, guest entrance and exit door, will be disinfected several times a day.

Disinfectant dispensers will be installed in every area of the hotel, in particular at the entrance of the hotel and in the various restaurants, inside the bathrooms and on the corridors of each floor.

Rooms

Before entering the room, exclusively when no guests are present in the room, the staff will wear the appropriate personal protective equipment.

The room will be aerated by opening the windows before beginning any cleaning operation.

At the end of the cleaning, the room will be sanitized with dry vapor overheated to 180°C.

The simultaneous presence of several members of the staff in the same guest room will be avoided whenever possible.

Whenever possible, maintenance operations will be performed when the room is not occupied and always before cleaning and sanitizing operations.

After each check-out the A/C filters will be cleaned and/or replaced.
The vents and ventilation grills will be cleaned with clean microfiber cloths moistened with soap and water or with 75% ethyl alcohol and then dried.

Particular care will be applied when cleaning and sanitizing all surfaces the guests are more likely to touch: bed tables, desk, amenities, telephones, remote controls, pens, handles and push-button panels, closets and drawers, etc.

Dirty laundry will be stored in a closed container which will be kept separate from the clean laundry trolley to prevent the two from coming into contact.

Bed and bath linens will be changed daily.

The waste in the room will be thrown into a basket fitted with a plastic bag that will be closed tightly.

The floors will be cleaned and sanitized with products suitable for the different types of materials.

The use of carpets, runners, decorative cushions and other furnishings that do not undergo daily cleaning cycles will be avoided.

Coffee machines and kettles, if present in the room, will be cleaned and sanitized daily.

For departures, the room will be aerated by opening the windows, before undertaking the next cleaning operations.

All the bed and bath linens will be changed, even if unused by the previous guests.

The waste in the room will be thrown into a basket fitted with a plastic bag that will be closed tightly.

All bathroom amenities will be removed, including shampoo, foam bath, body milk and toilet paper, even if not used.

The bathroom will be cleaned with disinfectant and specific products for each surface.

All surfaces, both vertical and horizontal, will be sanitized using dry vapor overheated to 180°C, including accessories such as hair dryers, etc.

Inside the room particular care will be applied to the cleaning of telephones and remote controls, push-button panels and a/c displays, safe door and relative push-button panel, drawer’s opening knobs, window handles, and more generally bed backs, bedside tables, desk, chairs and in particular the armrests.

Carpet and floors will be vacuumed and subsequently washed with disinfectants.

Stay-over rooms will be cleaned with the same procedure followed for the rooms upon departure, except for the removal of clean bath linens and unused or partially used amenities.

Every surface will be disinfected trying to avoid touching and/or moving the guests’ belongings.

Turndown cleaning procedures will be the same as per the stay-over rooms without removing clean bed and bath linens nor unused or partially used amenities. Every surface will be disinfected trying to avoid touching and/or moving the guests’ personal belongings.

The room will then be prepared for the night as per the normal procedure: both water and chocolates will be placed on the bedside table, while the breakfast door hanger menu will be placed on the desk in a visible way.

Room service and minibar

The minibar will be carefully cleaned and sanitized both internally and externally, including all sealed products in it.

All the glasses, cutlery and cups in the room will be replaced.

Laundry service

The guests’ laundry must necessarily be delivered to the Housekeeping in the special laundry bag provided in the room, along with the treatments list filled in by the guest.

The garments will be returned in disposable bags in the case of folded garments, and covered by cellophane in the case of clothes on a hanger.

It is preferable to return the items to the room only during the cleaning service so as to avoid entering the room several times. A scheduled delivery will be made only when requested.

In each washing machine the laundry of a single room will be loaded, and at the end of each washing cycle an additional washing with bleach will be started to disinfect the machine and make it safe for the next wash.

Daily cleaning will be done following the hotel standards using detergents suitable for the different types of material treated, in compliance with the instructions for use provided by the manufacturers.

Sanitization will be carried out with a sodium hypochlorite solution diluted to 0.1% or with 70% ethyl alcohol for surfaces that can be damaged by sodium hypochlorite, in compliance with the instructions for use provided by the manufacturers.

Restaurant staff will always keep a safe social distance of at least one meter.

Handshaking and all gestures involving interpersonal conctact are discouraged.

Whenever possible, entry and exit routes will be different in order to guarantee social distancing and to reduce gatherings.

Cloakroom service and the use of hangers will not be allowed.
Customers will have to wear a mask whenever they are not sitting at the table (e.g. to go to the bathroom or to the cashier).

Seating arrangement at the tables will be so that tablemates are at least one meter apart from each other, except in case of families or people sharing the same room.

The distance between tables must be of at least one meter.
The restaurant and bar staff will wear a mask and will have to frequently wash and sanitize their hands with alcoholic gel.

Tablecloths will be replaced for each guest.

If the tablecloth is not present, the table will be cleaned thoroughly after each guest.

Service

Food serving will be provided by the staff, either at the table or for take-away.

The items used for service (bread basket, seasoning products, sugar bowl) will not be reused for other guests without an adequate sanitization.

The use of single portions will be preferred.

QR Codes will be used to consult online menus or, in alternative, disposable menus will be offered.

Breakfast will be served à la carte via room service or in the breakfast room, where safety distance will be respected.

Counter service will be permitted only if social distancing of at least one meter between clients can be guaranteed.

Washing

All dishes, cutlery and glasses, including unused items, will be washed and disinfected in the dishwasher.

In the event dishwashing is not possible, the items will be hand-washed, disinfected, rinsed and dried with disposable paper.

Tablecloths and napkins will be washed in the usual way.

Room service

The food to be administered through room service will be transferred to the floor on a tray or trolley, in containers closed or equipped with a lid.

Heated underplates with a special lid can be used.

Cutlery, plates, cloches, salt and pepper shakers, oil bottles, trolleys and all the serving material will be carefully sanitized before use.

The staff will wear a face mask and will take utmost care to protect food from accidental contamination during the journey.

The trolley can be brought into the room or left outside, depending on the guests’ preference.

Take-away

The food, prepared by staff equipped with mask and gloves, will be delivered to guests in suitable disposable containers, carefully closed in order to avoid any accidental spillage.

The interpersonal distance will always be maintained during food delivery.

Food preparation

The staff in charge of food preparation will be competent in food hygiene training, in accordance with current legislation.

The staff will wear masks and gloves that will be frequently changed.
Gloves will be changed after carrying out activities not related to food, such as opening / closing of cells, entry and exit doors of the kitchen premises and emptying of the containers.

At each change of gloves, it will be necessary to wash hands with soap and warm water. Only after a thorough handwashing, disinfectant gels can be used.

In the event that the premises do not allow social distancing, alternative measures will be put in place to protect workers such as:
- Alternating workstations;
- Providing PPE such as masks, hair caps, disposable gloves, non-slip shoes;
- Spacing workstations;
- Limiting the number of workers employed at the same time;
- Organizing staff into working groups to reduce interactions between groups.

All surfaces and utensils in contact with food will be washed and sanitized frequently.

External suppliers' access

Suppliers entering the premises will preferably use dedicated routes as well as comply to all Covid-19 safety precautions and prevention systems indicated by the Management.

All activities will have to be booked in advance to avoid gatherings: a maximum of two people will be allowed into the gym at the same time. For this reason, we invite our clients to reserve their slot in advance. The daily list of clients will be saved for a period of 14 days.

Body temperature will be measured to all guests and staff. Access to the SPA will be denied to anyone with a body temperature higher than 37.5°C.

Clients will be allowed to stay in the premises only for the time necessary for the activity or treatment.

Only a limited number of clients will be allowed in the SPA at the same time.

Spaces will be organized in order to ensure that a social distance of at least one meter is kept both between the workstations and between the clients.

In the SPA, hand sanitizers will be available to clients and operators alike. Both clients and operators will be kindly invited to frequently wash their hands.

During beauty treatments which require a close personal contact, the operator must wear a protective visor and a FFP2 mask.

All printed material and magazines have been removed; we suggest using an app such as Pressreader to download and read newspapers and magazines directly from your own smartphone.

The operator and the client who, because of the type of service provided, cannot maintain the one meter distance between each other, must both wear a mask for the entire duration of the service; additionally, the operator must wear protective gears such as the FFP2 mask or the visor, gloves, disposable aprons etc., depending on the specific risks associated with the treatment performed.

The operator must frequently sanitize his/her hands (before and after each service) with sanitizing products and will use disposable aprons.

A thorough cleaning and sanitization of all surfaces and workstations will be carried out before each new client, as well as the sanitization of equipment and accessories.

A regular cleaning and sanitization of the bathrooms will be ensured.

The premises will be constantly aerated by opening the windows.

Air conditioning can be used provided the air exchange measures are strengthened. Also, the cleaning of the recirculation air filters, made when the system is shut down, must be guaranteed to maintain appropriate levels of filtration/removal.

Sauna will be available on an exclusive basis, upon reservation only. Before each use the areas will be aerated, cleaned and sanitized.

Turkish bath won’t be available, as per current national regulations.

Massages can be given without gloves only if the operator washes and disinfects hands and forearms before each new client and provided he/she does not touch his/her own face, eyes, mouth and nose during the massage.

Clients must wear a protective mask during the massage.

The laundry must be washed at a temperature of 70 to 90°C with a common laundry detergent; in alternative, it can be washed at a lower temperature with bleach or other disinfectant products.

Access to the gym will be regulated so as to avoid gatherings: a maximum of two people will be allowed into the gym at the same time. For this reason, we invite our clients to reserve their slot in advance.

The gym equipment will be positioned so as to ensure a distance of at least 2 meters between the clients doing physical activity.

Hand sanitizing products will be available in the premises for both clients and operators. It will be mandatory to sanitize one’s hands when entering and exiting the gym.

After the use by each client, the gym equipment will be disinfected.

The premises will be constantly aerated by opening the windows.

Air conditioning can be used provided the air exchange measures are strengthened. Also, the cleaning of the recirculation air filters, made when the system is shut down, must be guaranteed to maintain appropriate levels of filtration/removal.

It will always be mandatory to keep a safe social distance of at least one meter during conferences and events or a bigger distance if requested by any regulation issued by local authorities. The distance must also be kept when entering and leaving the premises.

The entrance, the exit and all the movements inside the structure will be organized for few people at a time, in order not to create queues or gatherings.

It will be mandatory to avoid any physical contact, such as shaking hands, and it will be essential not to create groups inside the common areas of the hotel.

Attendees and guests will have to access directly the meeting room, in order to take their own seat.

Whenever possible, a numbered seat will be assigned to each participant.

Cloakroom service and the use of hangers will not be allowed. Alternative solutions, in order to support attendees, will be arranged.
A 60% min. alcohol concentration gel for hand hygiene will be made available to guests and hotel staff, on the speakers’ desk and on a desk at the bottom of the meeting room.

To allow the speaker to deliver the speech without wearing a mask, the podium will be placed at a distance of at least two meters away from any other person on the platform and from the first row of seats.

In order to allow the speakers to intervene without wearing the mask, they will be seated at the table keeping the minimum distance of one meter between one another.

The use of mobile microphones, mouses, keyboards, touch screens, remote controls, etc. by different people, must be avoided. If that is not possible, such devices will be disinfected between uses.

At every speaker’s shift, there will be a sanitizer/sanitizing available for the electronic equipments, such as microphones, computers and any other technical devices.

Microphones will be sanitized at the beginning of the event, with an antipop change for each speaker and will be kept inside specific little bags. Antipop change and sanitizing process will be done with single use gloves.

The premises will be aerated during the intervals and sanitized after each event.

The exact number of attendees must be communicated in advance and we won’t be in the position of accepting a greater number of participants.

Any kind of material or gift for the guests/attendees must be left directly on the chairs before the beginning of the event.

The event organizers, their staff and all the participants must wear adequate PPE (masks or any other PPE if required) either during the event or every time they will move/walk inside the hotel. Masks can be removed only during lunch or dinner, once guests/attendees will have reached their table.

Since it won’t be possible to arrange any registration desk, the event planner must proceed with the registration and the badges’ delivery in a different way, in order not to create gatherings and to respect social distancing.

Our staff will be correctly trained and prepared to address any symptomatic cases.

A special kit will be available at the Front Office. The kit will contain:

– FFP2 type face masks;
– face shield;
– disposable gloves;
– disposable apron;
– full-length long-sleeved suit;
– disposable shoe covers;
– germicidal disinfectant / wipes for cleaning surfaces and fabrics;
– disposable bag for biohazardous waste.

The areas in which Covid-positive people have stayed will be carefully decontaminated and sanitized before any subsequent use.

Contact-tracing information will be requested, such as:

- The person who provided direct assistance to the infected person without the use of recommended PPE or through the use of unsuitable PPE;
- The person who has had unprotected direct contact with the secretions of the infected person;
- People who have had direct physical contact with the infected person;
- People who had direct contact (face to face) or found themselves in a closed environment - a vehicle, a room - with the infected person for at least 15 minutes, at a distance of less than 2 meters;
- People who stayed in the same room with the infected person.